Update: I have published fresh ideas on how to record Facebook messages when employees use them for official company or government business. Social networks are becoming a more commonly-accepted tool of commerce.
They are also the source of many records needed for lawsuits, investigations and conflict resolution. http://www.google.com/sidewiki/entry/benwright214/id/lr8I0ChURBgd6x6HWKssukeRgWo
–Ben

